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SaaS Support Widget Examples

Introduction to Support/Help Widgets

A support/help widget is a crucial feature in B2B and SaaS products, providing users with easy access to assistance directly within the product. Typically accessible through the dashboard, this widget enhances user experience by offering immediate support options. Effective design, UX, and UI principles ensure that the support widget is intuitive and helpful.

Accessing the Support Widget

The support/help widget is usually located on the dashboard, represented by an easily recognizable icon or button, such as a question mark or a speech bubble. This placement ensures that users can quickly find and access help when needed, showcasing good UX and UI design practices.

Opening the Widget

When users click on the support widget, a small window or sidebar typically opens within the application. This window provides multiple support options, such as a search bar for help articles, links to FAQs, and contact options for customer support. The design should be clean and straightforward, making it easy for users to navigate.

Using the Search Function

One of the primary features of the support widget is the search function. Users can type their queries into the search bar to find relevant help articles and guides. Effective UI design ensures that search results are displayed clearly, with the most relevant articles appearing first.

Accessing Help Articles and FAQs

The widget often includes direct links to popular help articles and FAQs. These resources should be well-organized and easy to browse. The design should ensure that articles are clear, concise, and provide step-by-step instructions to resolve common issues.

Contacting Customer Support

If users need further assistance, the support widget usually offers options to contact customer support. This might include live chat, email support, or scheduling a call. The UI design should make it easy for users to choose their preferred contact method and provide the necessary information to get help quickly. For live chat, good UX design includes features like automated responses and estimated wait times to manage user expectations.

Tracking Support Requests

For ongoing support issues, the widget may provide a way for users to track their support requests. This feature enhances transparency and keeps users informed about the status of their inquiries. Effective design ensures that tracking information is easy to access and understand.

Best Practices

A well-designed support/help widget significantly improves user experience by providing immediate and accessible assistance. By incorporating effective design, UX, and UI principles, the support widget ensures that users can quickly find solutions to their problems without leaving the application. For more examples of support widget designs, explore our design and user flow showcase.

Support Widget User Flows - 4 videos

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